Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to customers worldwide, excluding certain Asian countries and specific remote regions as determined by our shipping policy. You must be at least 18 years old to make purchases.

1.2 Intellectual Property Rights

All content on decorluxesales.com, including text, graphics, logos, and product designs, is the property of DecorLuxe Sales or our brand partners (Rust-Oleum, d-c-fix, Harris Sales) and protected by intellectual property laws. Unauthorised use is prohibited.

2. Product Information

2.1 Product Range

We specialise in premium home styling products across categories including:

• Bathroom suites & fittings
• Bedding and kids’ bedroom items
• Curtains, blinds, and window treatments
• Decorating accessories and wallpaper
• DIY equipment and home improvement products
• Home security solutions
• Tiling & flooring materials

2.2 Product Descriptions

We strive for accuracy in product descriptions, colours, and dimensions. Minor variations may occur. Non-returnable items (custom-cut products, opened bedding, mixed paint) are clearly marked.

3. Ordering Process

3.1 Placing Orders

By placing an order, you:

• Confirm all provided information is accurate
• Agree to pay the total amount including any applicable taxes and shipping
• Authorise us to verify your payment details

3.2 Order Acceptance

Order confirmation emails do not constitute acceptance. We reserve the right to refuse orders due to:

• Pricing errors
• Product unavailability
• Suspected fraudulent activity
• Shipping restrictions to your location

4. Payment Terms

4.1 Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.2 Payment Security

All transactions are encrypted. We never store complete payment details on our servers.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days, excluding weekends and holidays.

5.2 Shipping Options

Option	Carrier	Delivery Time	Cost
Standard Shipping	DHL or FedEx	10-15 business days after dispatch	£12.95 flat rate
Free Shipping	EMS	15-25 business days after dispatch	Free for orders over £50

5.3 Delivery Responsibilities

Once shipped, risk passes to you. We’re not liable for:

• Delays due to customs or unforeseen circumstances
• Incorrect addresses provided by customers
• Packages left unattended at delivery addresses

6. Returns & Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for items in original condition with packaging intact. Non-returnable items include:

• Opened bedding products
• Custom-cut curtains & blinds
• Mixed paint

6.2 Return Process

1. Email [email protected] with your return request
2. Await Return Merchandise Authorization (RMA)
3. Ship items to: DecorLuxe Sales Returns, 33 Tonagh Dr, Lisburn, GB CH3B 5HO

6.3 Refunds

Refunds are issued within 3-5 business days of receiving returned items, via original payment method. Original shipping costs are non-refundable unless the return results from our error.

7. Customer Responsibilities

• Provide accurate shipping and payment information
• Inspect deliveries promptly and report issues within 48 hours
• Follow product care instructions to maintain quality
• Comply with all applicable laws regarding product use

8. Limitation of Liability

DecorLuxe Sales’ liability is limited to the purchase price of products. We’re not liable for:

• Indirect, incidental, or consequential damages
• Product misuse or unauthorised modifications
• Events beyond our reasonable control

9. Dispute Resolution

Any disputes shall be governed by UK law. We encourage customers to contact us first at [email protected] to resolve issues amicably.

10. Policy Changes

We may update these terms periodically. Continued use of our site constitutes acceptance of changes.

Contact Us

For questions about these Terms and Conditions:

Email: [email protected]
Postal: DecorLuxe Sales, 33 Tonagh Dr, Lisburn, GB CH3B 5HO