At DecorLuxe Sales, we combine premium home styling products with exceptional service to create a seamless shopping experience. Our carefully curated collections – from bathroom suites to home accessories – are designed for discerning customers who appreciate quality and style in equal measure.

Shipping Information

Order Processing & Delivery Timelines

We pride ourselves on swift order processing and reliable international shipping:

  • Order Processing: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Flat Rate: £12.95
  • Free Shipping:
    • Available for orders over £50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch

Please note: Delivery times may vary for remote locations. We currently ship worldwide except to certain Asian countries and specific remote regions.

Our Returns Promise

We stand behind our premium home styling products, offering a 15-day return window from the date of delivery. Items must be in their original condition with all packaging intact to qualify for return or exchange.

Non-Returnable Items

For hygiene and practical reasons, we cannot accept returns on:

  • Opened bedding products
  • Custom-cut curtains & blinds
  • Mixed paint

These items are clearly marked as non-returnable in their product descriptions.

Simple Returns Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following details:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear DecorLuxe Sales Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

Product Name:
Quantity:
Reason for Return:
[For exchanges only] Preferred Replacement Item:

I confirm that the item(s) are in their original condition with packaging intact.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions. This number must be clearly marked on your return package.

Step 3: Package & Ship Your Return

Securely package the item(s) in their original packaging with all accessories included. Ship to:

DecorLuxe Sales Returns
33 Tonagh Dr, Lisburn,
GB CH3B 5HO

Important: We recommend using a tracked shipping service as you are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timeline:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 2-3 business days after processing

Note: Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

For exchanges (different size, color, or product), follow the same return process and indicate your preferred replacement item in your request. We’ll ship your replacement once we receive and process the original item.

Need Assistance?

Our customer service team is here to help with any questions about our shipping or returns policy. Contact us at [email protected].

Thank you for choosing DecorLuxe Sales for your home transformation needs. We’re committed to making every aspect of your shopping experience as refined as our premium home styling products.