Welcome to DecorLuxe Sales’ FAQ section. We’ve compiled answers to the most common questions about our premium home styling products and services to help you transform your living space with confidence.

About DecorLuxe Sales

Who is DecorLuxe Sales’ target customer?
Our ideal customers are homeowners and interior design enthusiasts who appreciate premium home styling products for complete room transformations. Whether you’re undertaking a DIY home improvement project, renovating your bathroom, or decorating a child’s bedroom, we cater to those who value quality and style in home furnishings.
What is DecorLuxe Sales’ brand style?
We embody a premium yet accessible aesthetic, offering curated collections of high-quality home improvement products from trusted brands like Rust-Oleum, d-c-fix, and Harris Sales. Our style balances functionality with contemporary design, perfect for creating sophisticated living spaces.

Product Questions

What types of products do you offer?
Our extensive range includes:
  • Bathroom suites and fittings
  • Bedding and kids’ bedroom accessories
  • Curtains, blinds, and wallpaper
  • Home decorating accessories
  • DIY equipment and home improvement supplies
  • Paint, tiling, and flooring solutions
  • Drinkware and home accessories
  • Home security products
Are your products suitable for DIY projects?
Absolutely! We specialize in providing high-quality products that are perfect for both professional decorators and enthusiastic DIYers. Our range includes everything from basic DIY equipment to premium finishing touches for your projects.
How do I care for fragile items like drinkware or decorative accessories?
All our fragile items are shipped in specially designed protective packaging. For long-term care, we recommend following any included care instructions and handling delicate pieces with care during cleaning and use.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your details. Having an account allows you to track orders, save favorites, and enjoy faster checkout on future purchases.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to reset your password securely.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed for dispatch.

Payment Options

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted payment gateway.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Why was my payment declined?
Payment declines can occur for various reasons, including insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and contact your card issuer if the problem persists.

Delivery Information

Where do you deliver?
We proudly ship our premium home improvement products worldwide, excluding some remote areas in Asia. During checkout, you can enter your address to confirm delivery availability to your location.
What are my delivery options?
We offer two premium delivery services:
  • Standard Shipping (£12.95): Delivered via DHL or FedEx in 10-15 business days after dispatch with full tracking
  • Free Shipping (orders over £50): Delivered via EMS in 15-25 business days after dispatch with basic tracking
All orders are processed within 1-2 business days.
Do I need to be home to receive my order?
Someone must be available to accept large items like bathroom suites or DIY equipment. For other products, carriers may leave the package in a safe place or with a neighbor depending on your local delivery policies.
What if my order is delayed?
While we make every effort to deliver within the estimated timeframe, occasional delays may occur due to customs processing or peak season volumes. You can track your order using the provided tracking number. For significant delays, please contact us at [email protected].
Are there additional fees for international delivery?
Customs fees, taxes, or import duties may apply to international orders depending on your country’s regulations. These fees are the responsibility of the recipient. We provide all necessary documentation to facilitate customs clearance.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in their original packaging, and in resalable condition. Please contact our customer service team at [email protected] to initiate a return.
How do I return an item?
  1. Contact us within 15 days of delivery at [email protected] with your order number and reason for return
  2. We’ll provide return instructions and authorization
  3. Package the item securely in its original packaging
  4. Ship the return to our address at DecorLuxe Sales, 33 Tonagh Dr, Lisburn, GB CH3B 5HO
  5. Once received and inspected, we’ll process your refund
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service for returns.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or card issuer.
Can I exchange an item?
We currently don’t offer direct exchanges. To replace an item, please return the original purchase (following our return policy) and place a new order for the desired item.

Contact Information

How can I contact customer service?
Our dedicated customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24-48 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT. Emails received outside these hours will be responded to on the next business day.
Where is DecorLuxe Sales located?
Our headquarters is located at:
DecorLuxe Sales
33 Tonagh Dr, Lisburn,
GB CH3B 5HO
United Kingdom

Can’t find the answer you’re looking for? Our customer service team is always happy to help with any questions about your home transformation project. Contact us at [email protected].

Ready to start your home improvement journey? Browse our premium collections today!